6 HELPING YOUR TEAM TO COPE WITH THE RIGOURS OF CHANGE
The focus of this chapter is on the human side of change. It looks at why people resist change even when logically they can see that it is the right thing to do. Often technology fundamentally changes our relationship with our work and our working colleagues; it enables new ways of working, thinking and relating; and such all-embracing change can be disorientating. How people react to change is as much about what is already in their head as it is about the realities of the proposed change. In this chapter, we provide some critical insights about how you as a leader can help people through the various stages of change.
WHY IS THIS IMPORTANT?
For many people, the prospect of organisational ...
Get Delivering Benefit now with the O’Reilly learning platform.
O’Reilly members experience books, live events, courses curated by job role, and more from O’Reilly and nearly 200 top publishers.
