Delivering Benefit

INDEX

action focus 64–5

advocacy 46

affirming statements 80–1

allies 64

ambivalence 72–3, 74–6, 78

analytical thinking 19

anticipating future events

importance and impact of 29–31, 61

making sense of 31–6

practical advice 36–8

resources 40

things to work on 38–9

anxiety and change 57, 70

Apple 61

assumptions

of the company 67–8

of individuals 74–6

your personal 82, 83

authority and autonomy 13

backward-pass thinking 19–20, 22, 23–4

benchmarking exercises 52–3

benefits of technology 3–4, 8

‘big assumptions’

of the company 67–8

of individuals 74–6

your personal 82, 83

‘blue sky’ thinking 25

boundary spanning

importance of 34–6

innovation and 35, 44, 47–8, 65

ways of 36–9, 52–3

brainstorming 37

business models 62, 68

capabilities, pillars of ...