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Developing Your Conflict Competence: A Hands-On Guide for Leaders, Managers, Facilitators, and Teams by Tim A. Flanagan, Craig E. Runde

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REFERENCES

K. Allred, "Anger and Retaliation in Conflict: The Role of Attribution." In M. Deutsch and P. Coleman (eds.), The Handbook of Conflict Resolution. San Francisco: Jossey-Bass, 2000.

A. Amason, "Distinguishing the Effects of Functional and Dysfunctional Conflict on Strategic Decision Making: Resolving a Paradox for Top Management Teams." Academy of Management Journal, 1996, 39, 123–148.

C. Argyris, Overcoming Organizational Defenses: Facilitating Organizational Learning. Upper Saddle River, N.J.: Prentice Hall, 1990.

D. Armstrong,, and Cole, P. "Managing Distances and Differences in Geographically Distributed Work Groups." In P. Hinds and S. Kiesler (eds.), Distributed Work. Cambridge, Mass.: MIT Press, 2002.

S. Begley, Train Your Mind, ...

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