CHAPTER 4: COMMUNICATION SYSTEM DISASTERS
‘I beg you take courage; the brave soul can mend even disaster.’
Catherine the Great (1729-96)
What are some of the common methods of communication in organisations?
Organisations have come a long way in exchanging information internally and externally from the good old days of plain telephones and telex. Today we have a variety of voice and data communication methods that companies have become heavily accustomed to. In fact, many would practically shut down if their communication links fail. For example, a large, well established online book seller like Amazon.com may lose hundreds of thousands of pounds if communication links to their website fail for even a short period of time, say during a peak shopping ...
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