Chapter 22. Startups Seek Friends
Micah Baldwin

Micah is the CEO of Graphic.ly, a social digital distribution platform for comic book publishers and fans. Micah has been a TechStars mentor since 2007 and joined Graphic.ly after the company participated in TechStars in 2009. The company went on to raise $1.2 million from DFJ Mercury, Starz Media, Chris Sacca, and others.
Salespeople sell. It's what they do. Have you ever seen the play (or the movie) Glengarry Glen Ross? Salespeople sell. Want the pink Cadillac? Sell. Want the Glengarry leads? Sell. Don't sell? You're fired. It's really that simple.
In sales, the process is focused on having the salesperson win. The salesperson cannot think in any other way since his only purpose in life is to sell. For a salesperson, the customer's only reason to exist is to buy. While there is much discussion about the importance of the relationship, the relationship's only importance is to allow the salesperson to continue to sell. It's not evil—it's just how it works.
However, this doesn't work for early stage startups. The sale is not what is important. In early stage startups, the relationship reigns supreme. Why? Because startups screw up a lot. If you have solid relationships, there is an allowance for failure.
Take Lijit Networks, the last startup I worked for before becoming CEO at Graphic.ly. Lijit provides a search widget for publications that ...
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