INDEX

Abdul Latif Jameel Poverty Action Lab (MIT), 51

accent in U.S., 37

accuracy, checking perspective taking for, 65–66

acronyms, 159

affective communication style, 163–164, 252

affirmative action-type programs, 1

Airbnb, 204

airlines, 30, 181–182

Al Baker, Akbar, 115

Alibaba, 24, 187–188

Amazon, 49, 204–205

ambiguity, 38, 123, 132

ambivalence, cultural tolerance of, 38

Apple, 134–135, 183

Asia-Pacific region, 13, 191

assembly line, 131

assets, cannibalizing current, 42–43

associating skill, 73

assumptions, 65–66, 173–174

attention, 29–48, 232

to blind spots, 45–46

attributes, listing common, 148–149

Back of the Napkin (Roam), 209

Banaji, Mahzarin, Blindspot, 46

Banco Galicia, 187–188

Bank of America, 183

behavioral, see CQ Action being, vs. ...

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