Essential System Administration, 3rd Edition

Thinking About System Administration

I’ve touched briefly on some of the nontechnical aspects of system administration. These dynamics will probably not be an issue if it really is just you and your PC, but if you interact with other people at all, you’ll encounter these issues. It’s a cliché that system administration is a thankless job—one widely-reprinted cartoon has a user saying “I’d thank you but system administration is a thankless job”—but things are actually more complicated than that. As another cliché puts it, system administration is like keeping the trains on time; no one notices except when they’re late.

System management often seems to involve a tension between authority and responsibility on the one hand and service and cooperation on the other. The extremes seem easier to maintain than any middle ground; fascistic dictators who rule “their system” with an iron hand, unhindered by the needs of users, find their opposite in the harried system managers who jump from one user request to the next, in continual interrupt mode. The trick is to find a balance between being accessible to users and their needs—and sometimes even to their mere wants—while still maintaining your authority and sticking to the policies you’ve put in place for the overall system welfare. For me, the goal of effective system administration is to provide an environment where users can get done what they need to, in as easy and efficient a manner as possible, given the demands of security, other users’ ...