CHAPTER 5: E-MAIL MANAGEMENT
A vast proportion of work activity is now centred around e-mails. Although they are a powerful business tool, unless you control and manage them, response times can slip, and critical actions and deadlines will be missed. In this chapter, we will look at a useful approach to managing your e-mails. The principles apply to whatever e-mail application you use.
Don’t be an e-mail junkie
Do you look at your e-mails and reply to them throughout the day? Are you a slave to instant messaging and/or the alerts that notify you every time you receive an e-mail?
I appreciate that it is important to scan e-mails during the day to pick up urgent messages or requests. However, by looking at and replying to or actioning e-mails constantly ...