January 2022
Beginner
332 pages
11h 57m
English
Content preview from Essentials of Software Engineering, 5th Edition
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12.1 Customer Support
Large software products go through a very lengthy and expensive development process. However, the postrelease product support and maintenance cycle is several times longer than the original development cycle. The software product life span after the initial release lasts many years. The success of the product is dependent on the real users’ experience with the software. Despite developers’ hopes to have “user-friendly” and “high-quality” software, many large software products are complex and contain defects at product release time. Furthermore, for a variety of reasons such as resource and schedule constraints, the first release of a product may not include everything in the requirements list. Thus it is extremely important ...
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O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.Julian F.
I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.Addison B.
I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.Amir M.
I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.