Facilitating with Ease! Core Skills for Facilitators, Team Leaders and Members, Managers, Consultants, and Trainers, 3rd Edition

Book description

Facilitating with Ease!

Since the publication of the first edition of Facilitating with Ease! in 2000, this bestselling book has become the "go-to" reference for anyone who wants to become skilled in the art of facilitation. This thoroughly revised and updated third edition includes easy-to-follow instructions, techniques, and hands-on tools that are available both in the book and on the accompanying website: www.josseybass.com/go/ingridbens.

Facilitating with Ease! offers the basics on running productive meetings with confidence and includes the information needed to train others to become skilled facilitators as well. Filled with dozens of exercises, surveys, and checklists that can be used to transform anyone into an effective facilitator, this revised editioncovers new topics such as:

  • Why and when leaders should facilitate and how to manage neutrality

  • Diversity, globalization, new technologies, and employee engagement

  • When leaders should facilitate and when others should do it

  • Sharing facilitation with others

  • This new edition also includes meeting design template, surveys, and questionnaires

Praise for Facilitating with Ease!

"Facilitating With Ease! provides clear and effective guidelines for group facilitation. In China we are using this book to help organizations develop facilitative leaders who can successfully invoke the spirit of cooperation and team synergy."—Ren Wei, professional facilitator, X'ian, China

"Facilitating With Ease! helps beginners as well as experienced facilitators find their way among different aspects of facilitation. Easy to understand, this book provides insight into the principles of facilitation and examples of practical applications for concrete situations."—Sieglinde Hinger, Siemens Corporation, Austria

"Facilitating with Ease! is the fundamental read if you want to be an effective facilitator. We refer to it all the time and consider it a core competency for our consultants."—Ian Madell, managing director, LEVEL5 Branded Business Advisors, Toronto, Canada

"If you're only going to buy one book on facilitation, this is the one to buy! That's what we tell the managers, consultants and facilitators who attend our facilitation training programs. It's a gold mine of ideas, resources and practical tools."—Ronnie McEwan, director, Kinharvie Institute, Glasgow, Scotland

"I have been using Ingrid's materials for many years and find her books to be far above everything else out there. This latest revision builds on what was already great and will surely increase the effectiveness of any practitioner."—Mark Vilbert, program leader, Boeing Leadership Center

This book includes professional content that can beaccessed from our Web site when you register at

www.josseybass.com/go/ingridbens using the password professional.

Table of contents

  1. Cover Page
  2. Title Page
  3. Copyright
  4. Table of Contents
  5. Introduction
    1. The Goal of This Book
    2. The Audience
    3. Content Overview
    4. Questions Answered in This Book
    5. Some Definitions
  6. Chapter One: Understanding Facilitation
    1. What Is Facilitation?
    2. What Does a Facilitator Do?
    3. What Do Facilitators Believe?
    4. What Are Typical Facilitator Assignments?
    5. Differentiating Between Process and Content
    6. Facilitation Tools
    7. Core Practices Overview
    8. What Does Neutral Mean?
    9. How Assertive Can a Facilitator Be?
    10. The Language of Facilitation
    11. Conversation Structures
    12. Starting a Facilitation
    13. During a Facilitation
    14. Ending a Facilitation
    15. Effective Note Taking
    16. The Rules of Wording
    17. Managing the Flip Chart
    18. Focus on Questioning
    19. Best and Worst Facilitator Practices
    20. Facilitator Behaviors and Strategies
    21. Core Practices Observation Sheet
    22. Process Flow Observation Sheet
    23. Facilitation Skill Levels
    24. Facilitation Skills Self-Assessment
  7. Chapter Two: Who Can Facilitate
    1. When to Use an Internal Facilitator
    2. When to Use an External Facilitator
    3. When Leaders Facilitate
    4. Facilitation Strategies for Leaders
    5. Best and Worst Facilitation Practices for Leaders
    6. Facilitation As a Leadership Style
    7. Additional Role Challenges
  8. Chapter Three: Facilitation Stages
    1. 1. Assessment and Design
    2. 2. Feedback and Refinement
    3. 3. Final Preparation
    4. 4. Starting a Facilitation
    5. 5. During a Facilitation
    6. 6. Ending a Facilitation
    7. 7. Following Up on a Facilitation
    8. Seeking Feedback on Your Facilitation
  9. Chapter Four: Knowing Your Participants
    1. Conducting an Assessment
    2. Group Assessment Survey
    3. Comparing Groups to Teams
    4. Understanding Team Stages
    5. Forming—The Honeymoon Stage
    6. Storming—The Potential Death of the Team
    7. Norming—The Turning Point
    8. Performing—The Ultimate Team Growth Stage
    9. Adjourning—The Final Stage
    10. Facilitation Strategies Chart
    11. Team Effectiveness Survey
  10. Chapter Five: Creating Participation
    1. Creating the Conditions for Full Participation
    2. Removing the Blocks to Participation
    3. High-Participation Techniques
    4. Group Participation Survey
    5. Encouraging Effective Meeting Behaviors
    6. Group Behaviors Handout
    7. Observing Group Behaviors in Action
    8. Peer Review Instructions
    9. Peer Review Worksheet
  11. Chapter Six: Effective Decision Making
    1. Know the Four Types of Conversations
    2. The Four Levels of Empowerment
    3. Clarifying the Four Empowerment Levels
    4. Shifting Decision-Making Paradigms
    5. The Decision-Making Option
    6. The Divergence/Convergence Model
    7. The Importance of Building Consensus
    8. Effective Decision-Making Behaviors
    9. Symptoms, Causes, and Cures of Poor Decisions
    10. Decision Effectiveness Survey
  12. Chapter Seven: Facilitating Conflict
    1. Comparing Arguments and Debates
    2. Steps in Managing Conflict
    3. The Five Conflict Options: Pros and Cons
    4. Conflict Management Norms
    5. Giving and Receiving Feedback
    6. Making Interventions
    7. Wording an Intervention
    8. Dealing with Resistance
    9. The Right Approach
    10. Common Conflict Dilemmas
    11. The Facilitative Conflict Management Process
    12. Interpersonal Conflict Worksheet
    13. Group Conflict Checklist_
    14. Conflict Observation Sheet
    15. Conflict Effectiveness Survey
  13. Chapter Eight: Meeting Management
    1. Meetings That Work
    2. Our Meetings Are Terrible!
    3. The Fundamentals of Meeting Management
    4. Sample Process Check Survey
    5. Sample Exit Survey
    6. Meeting Effectiveness Survey
    7. Facilitating Virtual Meetings
  14. Chapter Nine: Process Tools for Facilitators
    1. Visioning
    2. Sequential Questioning
    3. S.W.O.T.
    4. S.O.A.R.
    5. Facilitative Listening
    6. Appreciative Review
    7. Brainstorming
    8. Written Brainstorming
    9. Affinity Diagrams
    10. Gap Analysis
    11. Needs and Offers Dialogue
    12. Force-Field Analysis
    13. Root-Cause Analysis
    14. The Five Whys
    15. Gallery Walk
    16. Multi-Voting
    17. Decision Grids
    18. Constructive Controversy
    19. Exit Surveys
    20. Survey Feedback
    21. Systematic Problem Solving
    22. Systematic Problem Solving Worksheet 1
    23. Troubleshooting
    24. Troubleshooting Worksheet
  15. Chapter Ten: Process Designs
    1. Introduction to the Sample Agendas
    2. Session Planning Worksheet
  16. About the Author
  17. Acknowledgments
    1. Facilitation Certification
  18. About the Website
  19. Bibliography
    1. Chapter 1
    2. Chapter 2
    3. Chapter 3
    4. Chapter 4
    5. Chapter 5
    6. Chapter 6
    7. Chapter 7
    8. Chapter 8
    9. Chapter 9

Product information

  • Title: Facilitating with Ease! Core Skills for Facilitators, Team Leaders and Members, Managers, Consultants, and Trainers, 3rd Edition
  • Author(s):
  • Release date: April 2012
  • Publisher(s): Jossey-Bass
  • ISBN: 9781118107744