Chapter Nine

Process Tools for Facilitators

Imagine a carpenter trying to build a house without the proper tools. It would certainly be ineffective, if not altogether impossible! Fortunately for facilitators, there is a rich set of tools available to help them do their work.

Since scores of process tools exist, it would be impossible to explain them all. Only the most commonly used tools will be highlighted in this chapter. This set represents the basic processes that every facilitator should know how and when to use. You’ll find a detailed description of the following tools in this chapter:

  • Visioning
  • Sequential Questioning
  • S.W.O.T.
  • S.O.A.R.
  • Facilitative Listening
  • Appreciative Review
  • Brainstorming
  • Written Brainstorming
  • Affinity Diagrams
  • Gap ...

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