
xiv FIGHTING FRAUD
Strategic Business Plan 170
Tactical Business Plan 171
IWC’s Annual Business Plan 173
IWC and the History of Its CSO 173
Key Elements of IWC’s Annual Business Plan 176
Anti-Fraud Program Planning 176
IWC’s Departments of Primary Importance to the CSO 176
IWC Vision, Mission, and Quality Statements 178
Plans 180
Other IWC Plans and CSO Support 181
Case Study 181
Summary 182
9 Establishing an Anti-Fraud Program 183
Introduction 183
IWC’s Anti-Fraud Program 185
Anti-Fraud Program Project Planning 189
IWC Anti-Fraud Program Project Planning and Management 192
Anti-Fraud Program Project Team 195 ...