
13
Are We Winning the Battle? How Do
We Know? Measure It!
INTRODUCTION
1
Thus far we have discussed how to develop and manage an anti-fraud
program. When the program is implemented and basically goes into main-
tenance mode, how do you know that the anti-fraud program is meeting
the goals and needs of IWC? In other words, how do you know that it is
successful? We touched on some ways to measure in the previous chapters.
Now, we will focus on an anti-fraud metrics management system.
Another thing that the IWC and probably executive management
would like to know besides whether the IWC anti-fraud program is suc-
cessful is how much it is costing. Is ...