
180 FIGHTING FRAUD
Quality Statement
Quality is what adds value to a corporation’s products and services. It is
what your internal and external customers expect from you.
IWC Quality Statement: To provide quality widgets to our customers
with zero defects by building it right the fi rst time.
PLANS
Plans are generally thought of as a logical series of tasks, functions, and
thoughts written down in order to accomplish some future objective. In
the case of IWC, it is like any small, medium, or large corporation. It has
business plans, hiring plans, marketing plans, and the list goes on. The
CSO also must develop plans to ensure that an IWC assets protection ...