Financial Management for Nonprofit Organizations, 3rd Edition

CHAPTER 13INFORMATION TECHNOLOGY AND KNOWLEDGE MANAGEMENT

1. 13.1 INTRODUCTION
2. 13.2 HOW MUCH TECHNOLOGY AND WHICH TO CHOOSE?
   1. (a) What Types of Technology Tools Should I Consider?
   2. (b) Are They Required?
   3. (c) Do I Need Them?
   4. (d) What Will They Do for Me?
   5. (e) What Will They Not Do for Me?
   6. (f) Can I Afford Them?
   7. (g) What Changes Will They Introduce to My Organization?
3. 13.3 KNOWLEDGE MANAGEMENT AND INFORMATION TECHNOLOGY
   1. (a) How Critical Is Data?
   2. (b) Knowledge Management
4. 13.4 INFORMATION TECHNOLOGY IN TODAY’S NONPROFITS
   1. (a) Electronic Commerce
   2. (b) Spreadsheets and Beyond for Data and Decisions
   3. (c) Dedicated Software
5. 13.5 WHAT SHOULD I KNOW/DO BEFORE INVESTING IN TECHNOLOGY TOOLS?
   1. (a) Planning for Growth
   2. (b) Outsourcing?
6. 13.6 SOFTWARE: DESIGN INTERNALLY OR PURCHASE?
7. 13.7 DISCLOSURE, THE LAW, AND SECURITY
   1. (a) A Company Data Policy
   2. (b) Security Issues and Trends
8. 13.8 NEEDS ASSESSMENT AND ANALYSIS
   1. (a) Assess
   2. (b) Analyze
   3. (c) Critique
   4. (d) Decide
   5. (e) Implement: Getting People to Use the New Tool
9. 13.9 POLICIES AND PRACTICES IN KNOWLEDGE MANAGEMENT AND INFORMATION TECHNOLOGY
10. APPENDIX 13A: GLOSSARY OF BASIC TECHNICAL TERMS
11. APPENDIX 13B: FRAMEWORK FOR AN IMPLEMENTATION STRATEGY
12. APPENDIX 13C: CASE STUDY: USING TECHNOLOGY TO IMPROVE CASH AND TREASURY MANAGEMENT

13.1 INTRODUCTION

Chief financial officers in the business sector are convinced they should be more involved with the financial and operational data they have available: “Improving reporting analysis functions … is a top improvement ...