Here’s a simple but effective idea to promote five star thinking and working in your organisation. And all it needs is a desktop bell. The basic idea is simply to encourage each other to ring the bell every time you have carried out a good customer service act or when you have something to celebrate.
I’ve used this idea for years and in some organisations where we introduced it, it’s become a major feature of their ways of working. It developed because I wanted people to share their successes.
I was working with a company and discovered that a salesperson had just completed a £10 million deal that day. He arrived back in the office, sat at ...
Get Five Star Service, One Star Budget now with the O’Reilly learning platform.
O’Reilly members experience books, live events, courses curated by job role, and more from O’Reilly and nearly 200 top publishers.
