21 It’s not what you say

‘It’s serious. Your car needs a new differential. We are talking thousands, not hundreds, and we can’t do the work for a few days.’

It wasn’t what I wanted to hear … The service receptionist in the garage was just doing her job, but she could have learned so much from the technician (remember when they were called mechanics?) who had diagnosed the problem a few moments earlier. Here’s what Paul Smith at Mercedes in Newcastle said: ‘Mr Heppell, I’ve got some good news. We’ve caught the problem before it had a serious impact on your car. It’s a new “diff” that’s needed. It’s not a big job to fit it, so we will see if we can get you booked in ...

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