âFeel, felt, found.â Three magic words and the best âaligningâ technique Iâve ever heard. They work so well and are easy to remember. This technique works very well with situations that are outside your control; you can stay strong and youâll get people coming to your way of thinking. Hereâs why.
Imagine the situation. You have to listen to a customer who wishes to complain about something that you cannot do anything about. You could easily say, âIâm sorry, but company policy dictates that I canât do anything about thisâ â if there was ever a way to upset a customer it has to be starting a sentence ...
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