Here’s a simple but effective idea to promote five star thinking and working in your organisation. And all it needs is a desktop bell. The basic idea is simply to encourage each other to ring the bell every time you have carried out a good customer service act or when you have something to celebrate.
I’ve used this idea for years and, in some organisations where we introduced it, it’s become a major feature of their ways of working. It developed because I wanted people to share their successes.
I was working with a company and discovered that a salesperson had just completed a £10 million deal that day. He arrived back in the office, sat at his ...
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