
AS you study these techniques you will notice that you go through several distinct stages of learning. There are five and I call them âhills and valleysâ.

Yippee Curve
The first is the âYippee Curveâ. The Yippee Curve is a great place to be because you start to use your new ideas and you get some amazingly quick results. In fact, youâll be so excited about using the ideas from 5 Star Service that you wonât even notice if things go wrong. And if youâre part of a team of people who are all using the techniques ...
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