October 2022
Intermediate to advanced
256 pages
5h 15m
English
Content preview from Future Ready
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Chapter 5 Pathway 3
Alternate the Focus, like Stair Steps
This chapter is all about taking a disciplined alternating focus between customer experience and operational efficiency on pathway 3. This pathway is the most popular because it makes perfect sense to many firms to deliver smaller but tangible improvements in customer experience and then operational efficiency and back again, balancing the improvements on each dimension along the way. However, firms that choose pathway 3—which looks like stair steps—have a surprisingly higher risk with a slightly lower-than-average financial performance. The challenge is to synchronize all the different activities. To successfully follow pathway 3, the firm must be disciplined in scoping shorter digital ...
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O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.Julian F.
I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.Addison B.
I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.Amir M.
I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.