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Google™ Apps Deciphered: Compute in the Cloud to Streamline Your Desktop by Scott Granneman

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Chapter 18. Things to Know About Using Google Talk

It’s great that Google Apps includes a chat program (actually, four chat programs, as you’re about to see) because IM is a fantastic business productivity tool. On top of being able to know whether someone is available to talk, the ability to make phone calls, transfer files, and much more make IM one of the essentials for a modern computer. It’s just too bad, as you’ll see, that Google kind of muddies the waters by including several versions of its software, each with different features—and worst of all, none of them really match up to the best IM or VoIP programs out there. It’s not that Google’s IM programs are bad; it’s just that they’re not as innovative, interesting, or useful ...

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