Graph Theory for Computer Science

26A Graph-Based Analysis of Digital Payments and Digital Technologies

R. Velmurugan* and Reeba, O.B.

Karpagam Academy of Higher Education, Coimbatore, Tamil Nadu, India

Abstract

The ability to make payments anywhere, at any time, with a digital payment method appears simple, practical, and adaptable. It is possible to think of cashless payments as an improvement over conventional payment methods that speed up the transaction cycle. Several studies show that India is transitioning to a cashless economy. But as of right now, not many more customers are using digital payments due to lack of trust, technical expertise, infrastructure, security, fear, habits, etc. Hence, the current investigation was conducted to determine the cause of the low usage of digital payments. The study’s findings show that cumbersome processes, an absence of modern software and technology, limitations on money transfers, etc., restrict customers from utilizing digital payments.

Keywords: Digital payments, customer, banks, faculty, satisfaction

26.1 Introduction

Due to increased competitive pressure, banks must develop and provide new skills in order to build positive relationships with customers and ensure that they are satisfied with the products and services that they provide to customers. Information technology enables banking organizations to create and offer complex products and services; better infrastructure; the use of effective approaches for risk control; and assistance in reaching out to far-off ...