October 2004
Intermediate to advanced
192 pages
4h 34m
English
Content preview from Hardball
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THREE Exploit Anomalies
Sometimes a growth opportunity lies hidden in something—such as an idiosyncratic customer preference or a seemingly aberrant employee behavior—that, at first glance, seems to have no relevance to strategy, the business, or growth. Hardball players know that such anomalies can contain the seeds of a new business idea, and they look for ways to exploit them.
An anomaly is an irregularity, a departure from the norm. A good example of a business anomaly is the one identified by a guy named Joe Girard. According to the Guinness World Records, Girard is the world’s greatest automobile salesman, as measured by volume. Harry Beckwith calls him “the Michelangelo and Tiger Woods of sales.”1 In Girard’s book How to $ell Anything ...
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O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.Julian F.
I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.Addison B.
I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.Amir M.
I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.