HBR Guide to Emotional Intelligence (HBR Guide Series)

Book description

Managing the human side of work

Research by Daniel Goleman, a psychologist and coauthor of Primal Leadership, has shown that emotional intelligence is a more powerful determinant of good leadership than technical competence, IQ, or vision.

Influencing those around us and supporting our own well-being requires us to be self-aware, know when and how to regulate our emotional reactions, and understand the emotional responses of those around us. No wonder emotional intelligence has become one of the crucial criteria in hiring and promotion.

But luckily it’s not just an innate trait: Emotional intelligence is composed of skills that all of us can learn and improve on. In this guide, you’ll learn how to:

  • Determine your emotional intelligence strengths and weaknesses
  • Understand and manage your emotional reactions
  • Deal with difficult people
  • Make smarter decisions
  • Bounce back from tough times
  • Help your team develop emotional intelligence

Arm yourself with the advice you need to succeed on the job, with the most trusted brand in business. Packed with how-to essentials from leading experts, the HBR Guides provide smart answers to your most pressing work challenges.

Table of contents

  1. Cover
  2. Series Page
  3. Title Page
  4. HBR Press Quantity Sales Discounts
  5. Copyright
  6. What You’ll Learn
  7. Contents
  8. Section One: What Is Emotional Intelligence?
    1. 1. Leading by Feel
    2. 2. Do You Lead with Emotional Intelligence?
  9. Section Two: Self-Awareness: Understand Your Emotions, Know Your Behaviors
    1. 3. You Can’t Manage Emotions Without Knowing What They Really Are
    2. 4. A Vocabulary for Your Emotions
    3. 5. Are You Sure You Show Respect?
  10. Section Three: Manage Your Emotions
    1. 6. Make Your Emotions Work for You
    2. 7. Defuse a Challenging Interaction
    3. 8. Stay Grounded in Stressful Moments
    4. 9. Recovering from an Emotional Outburst
  11. Section Four: Everyday Emotional Intelligence
    1. 10. Writing Resonant Emails
    2. 11. Running Powerful Meetings
    3. 12. Giving Difficult Feedback
    4. 13. Making Smart Decisions
    5. 14. An Emotional Strategy for Negotiations
    6. 15. Working Across Cultures
  12. Section Five: Dealing with Difficult People
    1. 16. Make Your Enemies Your Allies
    2. 17. How to Deal with a Passive-Aggressive Colleague
    3. 18. What to Do If You’re a Toxic Handler
  13. Section Six: Understand Empathy
    1. 19. What Is Empathy?
    2. 20. Beyond Empathy: The Power of Compassion
  14. Section Seven: Build Your Resilience
    1. 21. Resilience in the Moment
    2. 22. Cultivate Resilience in Tough Times
    3. 23. Practice Self-Compassion
    4. 24. Don’t Endure; Recharge
    5. 25. How Resilient Are You?
  15. Section Eight: Developing Emotional Intelligence on Your Team
    1. 26. How to Help Someone Develop Emotional Intelligence
    2. 27. Handling Emotional Outbursts on Your Team Watch for facts, emotions, and values.
    3. 28. How to Manage Your Emotional Culture
  16. Index

Product information

  • Title: HBR Guide to Emotional Intelligence (HBR Guide Series)
  • Author(s): Harvard Business Review
  • Release date: June 2017
  • Publisher(s): Harvard Business Review Press
  • ISBN: 9781633692732