June 2017
Beginner
256 pages
3h 47m
English
Content preview from HBR Guide to Emotional Intelligence (HBR Guide Series)Become an O’Reilly member and get unlimited access to this title plus top books and audiobooks from O’Reilly and nearly 200 top publishers, thousands of courses curated by job role, 150+ live events each month,
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CHAPTER 26
How to Help Someone Develop Emotional Intelligence
by Annie McKee
It’s easy to point fingers at those in the office who lack basic self-awareness or social skill. Whether clueless colleagues or brutish bosses, these people make life challenging for the rest of us, ruining the dynamic of work teams and shattering productivity and morale. But in fact most of us can stand to improve our emotional intelligence. Even those of us who are adept extroverts can learn how to become more empathetic; those who are kind givers can learn to be more persuasive.
As a manager, it’s up to you to develop the emotional intelligence of your direct reports—whether they are socially awkward, downright nasty, or simply looking to become more influential. ...
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