Skip to Main Content
HBR Guide to Emotional Intelligence (HBR Guide Series)
book

HBR Guide to Emotional Intelligence (HBR Guide Series)

by Harvard Business Review
June 2017
Beginner content levelBeginner
256 pages
3h 47m
English
Harvard Business Review Press
Audiobook available
Content preview from HBR Guide to Emotional Intelligence (HBR Guide Series)

CHAPTER 13

Making Smart Decisions

A summary of the full-length HBR article “Why Good Leaders Make Bad Decisions” by Andrew Campbell, Jo Whitehead, and Sydney Finkelstein, highlighting key ideas and company examples, and a checklist for putting the idea into action.

IDEA IN BRIEF

  • Leaders make decisions largely through unconscious processes that neuroscientists call pattern recognition and emotional tagging. These processes usually make for quick, effective decisions, but they can be distorted by bias.
  • Managers need to find systematic ways to recognize the sources of bias—what the authors call “red flag conditions”—and then design safeguards that introduce more analysis, greater debate, or stronger governance. The authors identify three of these ...
Become an O’Reilly member and get unlimited access to this title plus top books and audiobooks from O’Reilly and nearly 200 top publishers, thousands of courses curated by job role, 150+ live events each month,
and much more.
Start your free trial

You might also like

HBR Guide to Emotional Intelligence

HBR Guide to Emotional Intelligence

Harvard Business Review

Publisher Resources

ISBN: 9781633692732