62 MIT Sloan Management Review
Platforms
extend beyond its original scope, as WeChat has done
extensively in China.
If your platform could benet from reaching a
wider audience or addressing complementary mar-
kets, then becoming a nester might make the most
sense. This is especially true for platforms operat-
ing in an industry closely aligned with another, such
as restaurant reservations and transportation. Uber
has announced a “dine out” feature in its UberEats
app, available as of this writing in Australia, that
allows diners to access reservations through Open-
Table. Thus, OpenTable is nesting within UberEats.
Hard-to-access reservations are available for pre-
mium users, providing customers with an incentive
to adopt the nest ...