April 2025
Intermediate to advanced
240 pages
3h 33m
English
Content preview from How to Deal with Difficult People, 2nd Edition
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1Difficult People and Their Difficult Behaviour
Who or what is a difficult person? It's anyone who leaves you feeling upset or let down, frustrated or angry, humiliated or confused, drained or despairing.
A difficult person can be someone who behaves in an exploitative or unethical manner; they may be someone who creates a sense of distrust because they avoid saying what they really think or feel.
A difficult person could be someone who refuses to cooperate with you. They might avoid taking responsibility and duck out of commitments.
A difficult person can also be someone who is negative and critical; they find fault easily without offering any constructive or helpful alternatives.
Whether it's a manager who keeps moving the goalposts, an ...
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I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.