April 2025
Intermediate to advanced
240 pages
3h 33m
English
Content preview from How to Deal with Difficult People, 2nd Edition
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4Standing Up to Difficult People
It takes a great deal of bravery to stand up to our enemies, but just as much to stand up to our friends.
J. K. Rowling
A demanding colleague who coerces you into doing things their way, a critical family member, your hostile teenager or annoying neighbour; whoever they are and however they're being difficult, you'll know that there's a number of ways that you can respond. And those ways are not always helpful!
Maybe you find it difficult to express yourself calmly. Or perhaps it's not easy to be open and honest. What to do? Learn to be more assertive. When you are more assertive, you'll be able to respond to other people without blaming, attacking or shrinking.
Assertiveness involves being able to say ...
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O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.Julian F.
I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.Addison B.
I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.Amir M.
I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.