How To Manage Conflict in the Organization, Second Edition

Index

A ccommodation, 5–6, 112

knowing when to use, 10

in political behavior, 136, 137, 144–145

active delay, 149

active listening, 93–95

ADR, see alternative dispute resolution

advice, seeking, 149

affirmative-action officers, 42–43

age

complying with federal laws on, 150

differences in, 3

as legal issue in conflict resolution, 14–15

sensitivity to issues of, 149–150

Age Discrimination in Employment Act of 1967, 150

alliances, 148–149

alternative dispute resolution (ADR), 16–21

approaches to, 20

by arbitration, 19

avoiding costs of, 85

by conciliation, 16–17

definition of, 16

by dispute panel, 17

by early neutral evaluation, 17

by facilitation, 18

by mediated arbitration, 19

by mediation, 18–19

by minitrials, 20

by ombudsperson evaluation, ...