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HR For Small Business For Dummies, Australian Edition

Name: HR For Small Business For Dummies, Australian Edition
Author: Paul Maguire
ISBN: 9781118640302

by Paul Maguire

March 2014

Beginner

384 pages

9h 25m

English

For Dummies

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Introduction
About This BookFoolish AssumptionsIcons Used in This BookBeyond the BookWhere to Go from Here
Part I: Getting Started: So, You Need to Staff Your Small Business
Chapter 1: Looking at the Big Picture — Before You Employ
Understanding Your Reasons to Employ StaffAnalysing what you really needPutting workflow design to workYour Recruitment Strategy: The Key to Successful EmploymentDescribing your ideal employeeInvestment in staff can be profitableChecking Before You Buy Saves Heartburn LaterGetting the Paperwork RightThe importance of an employment contractWithout rules, there’s chaosManaging the Employment Relationship through the Highs and LowsPay, Pay and Pay Again: Remunerating StaffMaking Sure Everyone Behaves ThemselvesAnti-discrimination in the workplaceBullying makes for an unhappy workplaceHealth, safety and workers compensationEnding the Employment Relationship
Chapter 2: Building a Recruitment Strategy for Finding the Right Person
Calculating the Investment in Your StaffComparing costs with revenueIncreasing revenue through adding staffEmploying more doesn’t necessarily mean more profitDesigning a Job that Suits Your BusinessAnalysing the jobConsidering the form of employmentDeciding when you want staff to work and for how longDescribing the Job: Creating a Position DescriptionSetting out useful headings and informationOutlining your key selection criteria
Chapter 3: Sorting the Good from the Not So Good
Being Prepared with Key Selection CriteriaSelection criteria versus the job descriptionUsing a scorecardFinding and Selecting ApplicationsOpening up the field of candidatesCreating a short list of suitable candidatesProviding feedbackInterviewing Techniques 101The engaging interviewerA bit like speed dating: Asking the right questionsReally useful assessment toolsDon’t go there! Topics to avoidA Fit and Proper PersonHealth issuesCriminal record checks
Part II: Getting the Ground Rules and Paperwork for Hiring Right
Chapter 4: The National Employment Standards
Understanding the Basics of National Minimum StandardsMaximum hours of workRequest for flexible work arrangementsParental leaveAnnual leavePersonal/carer’s and compassionate leaveCommunity service leaveLong service leavePublic holidaysNotice of termination of employment and redundancyRecognising the Special Case of Western AustraliaWorking out constitutional corporationsUnderstanding the Western Australian features
Chapter 5: Modern Awards and Pay
Modern Awards and YouFinding out which award applies to your businessGetting to know your awardMinimum Wages, Allowances, Penalties and LoadingsModern award minimum wagesNational minimum wageEmployees with disabilitiesAllowancesShift loading, penalty rates, casual loadings and overtimeJuniors, Apprentices and TraineesJuniorsApprentices and traineesTransitional Provisions for Wages, Penalties and Loadings
Chapter 6: Calculating the Real Cost of Employment
So Much Leave, They May Never Be At WorkParental leaveAnnual leavePersonal/carer’s and compassionate leaveCommunity service leaveLong service leaveWorkers Compensation Insurance and Payroll TaxWorkers compensationPayroll taxPaying Fringe Benefits TaxDefining fringe benefitsCar fringe benefitsRecording and reporting obligationsCalculating FBTReducing your FBT liabilityDon’t Forget Superannuation!How much and how often?Super choice: It’s an employee’s rightUsing a default fundMaking Use of the Real Cost Ready Reckoner
Chapter 7: Hiring: The Importance of the Employment Contract
Working with an Employment ContractExpress and implied terms of employmentImpact of statutory lawsCreating Your Own Employment ContractsSetting out the terms and conditionsCreating templatesFilling out the template to create a new contractStaying on top of important attachmentsKnowing who should sign the employment contractConfidentialityAttending to PrivacyUsing a Checklist to Stay Organised

Part III: Putting the Employment Relationship to Work
Chapter 8: Making a Good Impression: Orientation Programs
Setting the Tone for the Future with OrientationPreparing and providing a welcome packReading, acknowledging and signingTalking about and facilitating performanceFollowing an orientation checklistEvaluating orientation: Don’t be scared of constructive criticism!The Staff Handbook: Setting the Rules of EngagementValues, philosophy, goalsBehaviour standardsDress codesGeneral housekeepingEmployment PoliciesAcceptable use of internet and social media policiesProtecting intellectual property rights
Chapter 9: Performance Expectations: The Wage—Work Bargain
Defining, Facilitating and Encouraging PerformanceDefining performance standardsRemoving the barriers to performanceEncouraging performanceThe Art of Measuring the Right StuffProviding FeedbackHandling appraisal interviewsLearning from the experienceReviewing the First Six MonthsApplying a formal qualifying periodIf any of you has reasons why . . . speak now or forever hold your peaceAddressing Poor PerformanceWarnings, warnings and more warnings!Running through a simple checklist and procedure
Chapter 10: Pay Increase? You Must Be Joking!
Adjusting Base Rates of PayRecognising skills and experiencePaying above minimum wagesRewarding Good PerformanceA job well done is its own reward . . . sometimesProviding fringe benefits and other rewardsPaying bonuses and incentivesKeeping Pace with Market RatesGetting the base wage rightCompeting in the market for wagesNegotiating with unhappy staff
Part IV: The Non-Discriminating Employer
Chapter 11: Managing Workplace Conflict
Understanding the Causes of Conflict at WorkSources of conflictDon’t ignore the signs of conflict (they won’t go away)The Heavy Hand of the LawResolving Conflict: Simple Methods that Just Might WorkExamining the issuesUnderstanding the legal constraintsPre-conditions for resolutionSelecting the Right MethodWorking through conflicts with your employeesConsidering alternative approachesOffering facilitation‘A fair go all round’Third-Party Interventions and the Role of Government TribunalsMediationConciliation and arbitration
Chapter 12: A Journey through Australian Workplace Rights and EEO
Understanding Unlawful DiscriminationDirect discrimination of staffIndirect discrimination of staffDiscrimination against prospective staffAdverse Action and Workplace RightsUnderstanding adverse actionUnderstanding workplace rightsNavigating the minefield of workplace rightsGet Proactive: Develop a StrategyMaking reasonable adjustments for disabilityEducating staffDisclosing Personal Information Isn’t Against the LawFocusing on Suitability Not DisabilityGenuine occupational qualificationPerforming the inherent requirements of the job
Chapter 13: Harassment and Bullying — Gee, Can’t You Take a Joke?
It’s Not Always What You Say, But How You Say ItDefining harassmentDefining bullyingReasonable versus unreasonable management practiceUnderlying Causes of Bullying and HarassmentIdentifying the risk factorsReducing the risksPreventing Harassment and BullyingEducating your staffUsing the policy as an education tool
Part V: A Healthy Workplace Is a Happy Workplace
Chapter 14: Safety at Work Is Everyone’s Responsibility
Fulfilling Your Duty of CareVictoria and Western AustraliaOther states and territoriesActing on health and safetyHealth and Safety Duties of Staff and OthersStaff duty of careDuties of other persons in the workplacePrevention Is Better than the CureRisk Management Is the Key to a Healthy WorkplaceIdentifying riskEvaluating riskTreating riskMonitoring and reviewingConsulting with Employees and OthersConsulting with staff at the right timeDuty holders consulting with each otherApplying Standards, Codes and Regulations
Chapter 15: Workers Compensation and Rehabilitation
Knowing Your ResponsibilitiesDefining workersUnderstanding deemed workersDefining workplace injuriesInjuries must occur in the workplaceExcluding reckless and wilful behaviourMental stress, anxiety and other psychological injuriesPlanning the Return to WorkRehabilitation starts right awayImplementing a return to work policyDesigning an individualised return to work planDealing with Doctors (and Not Getting a Headache)Communicating well with doctorsConfirming incapacity and suitable dutiesDisputing Claims of Workplace InjuryManaging Permanently Incapacitated Staff
Part VI: The End of the Employment Relationship
Chapter 16: Resignation of Employment
Understanding Notice of Resignation RequirementsProviding notice under a modern awardIncluding resignation notice in employment contractsWhen notice isn’t needed from employeesWorking or Not Working the Notice PeriodEnding employment by agreementPayment in lieu of noticeTermination PaymentsAnnual and long service leaveTax and superannuationWithholding monies owedExit Interviews: Finding Out the Reasons for LeavingListening and learningPreparing exit questionsConducting the exit interview
Chapter 17: Employee Dismissal: A Matter of Fairness
Working Out Who’s Protected from Unfair DismissalEmployees who are protectedEmployees who aren’t protectedDefining Unfair DismissalDismissal comes firstHarsh, unjust or unreasonable dismissalGenuine redundancyGetting to Know the Small Business Fair Dismissal CodeUnderstanding the codeSerious misconductResolving Unfair Dismissal DisputesSettling during conciliationPutting your fate in someone else’s hands with arbitrationWestern Australia Is a Different SystemFair and reasonable dismissalRemedies for Western AustraliansUnlawful Dismissal Is Something Altogether DifferentWorkplace rightsWhen unlawful discrimination doesn’t applyUnlawful termination of employment
Chapter 18: Termination, Change and Redundancy
Introducing Change into Your BusinessWorking Out Genuine RedundancyIt’s the job that is redundant not the person!ConsultationRedundancy Pay Exemptions for Small BusinessRedundancy payRedundancy pay and employment contractsThe Selection DilemmaLooking at past performanceSpill and fillVoluntary redundancyWatch out for hazardsWorking through a Checklist of ActionContemplating Business to Business TransfersDefining a transfer of businessEnterprise agreements transfer with staffRecognising prior service of transferring employeeTransferring employees and qualifying periods
Part VII: The Part of Tens
Chapter 19: Ten Ways to Build a Successful Employment Relationship
Do Your Homework before EmployingWelcome People into Your BusinessExplain Your ExpectationsBe ConsistentGive Your Employees a Fair GoCelebrate SuccessBe DecisiveGet to Know the Person Not Just the EmployeeModel Good BehaviourAlways Encourage and Reward Good Performance
Chapter 20: Ten Things You Should Never Do At Work
Bring Family Problems to WorkBlame Others for Your MistakesPlay FavouritesSleep with Staff (Not a Good Look)Pay Yourself before OthersAct InconsistentlyAvoid Saying Good MorningJump to Conclusions (and Over the Cliff)Put Off Important Decisions to another DayForget Honesty Is Truly the Best Policy
Index
About the Author
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Part I

Getting Started: So, You Need to Staff Your Small Business

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In this part . . .

You have to start somewhere and there is no better place than looking at the big picture. Learn how to analyse whether you need to employ staff, the value they’re likely to add and the array of regulations affecting the relationship with staff.

Building your recruitment strategy requires homework and organisation. Discover how to design the job, calculate the cost of employment and describe the new role in a position description to attract the right candidates.

Find out how to sort the good from the bad with job applicants, and use an objective eye to apply reliable selection criteria to suit the job you want filled.

Become an O’Reilly member and get unlimited access to this title plus top books and audiobooks from O’Reilly and nearly 200 top publishers, thousands of courses curated by job role, 150+ live events each month,
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HR For Small Business For Dummies, Australian Edition

by Paul Maguire

Getting Started: So, You Need to Staff Your Small Business

Become an O’Reilly member and get unlimited access to this title plus top books and audiobooks from O’Reilly and nearly 200 top publishers, thousands of courses curated by job role, 150+ live events each month,
and much more.