October 2026
536 pages
17h 10m
Portuguese (Portugal, Brazil)
Content preview from IA do Salesforce (Portuguese Edition)
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Capítulo 5. Chatbots de IA conversacionalorquestrados para o autoatendimento ao cliente
Este trabalho foi traduzido com recurso a IA. Agradecemos o teu feedback e comentários: translation-feedback@oreilly.com
Os chatbots conversacionais com IA do , criados com o Einstein Bot Builder (Bot Builder), são ferramentas tecnológicas muito poderosas e eficazes oferecidas pela Salesforce. Neste capítulo, vamos aprender em detalhes como usar o Bot Builder para criar chatbots conversacionais com IA. Como parte dessa discussão, vamos aprender sobre intenções, conjuntos de intenções e modelos de intenção. Vamos até aprender como integrar recursos de agente no nosso chatbot usando um subagente do Agentforce. A Salesforce fornece todas as peças necessárias do quebra-cabeça que permitem que você crie e mantenha bots de IA conversacionais relevantes para muitos casos de uso diferentes.
Os chatbots são especialmente úteis para o autoatendimento ao cliente, pois são ideais para essas situações de desvio de baixo risco. Os chatbots do Einstein são fluxos conversacionais delimitados por sessões e nativos do canal, criados para triagem e resolução de consultas de alto volume e baixa complexidade. Casos de uso típicos envolvem responder a perguntas que podem ser esclarecidas com FAQs e fluxos simples, como redefinições de senha ou verificações do status de pedidos.
Vamos ver como os chatbots do Einstein agora têm opções para usar recursos de agente e oferecer uma conversa orquestrada para os clientes. ...
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O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.Julian F.
I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.Addison B.
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I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.