October 2022
Intermediate to advanced
144 pages
2h 27m
English
book
Implementing ISO 9001:2015 – A practical guide to busting myths surrounding quality management systems
by Andy Nichols
Content preview from Implementing ISO 9001:2015 – A practical guide to busting myths surrounding quality management systems
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CHAPTER 5: ISO 9000 – A LEGEND IN ITS OWN LIFETIME?
Today, after 30 years of implementation and certification experiences all over the world, many myths and legends have grown and been promulgated surrounding the use of ISO 9000, including:
“Say what you do, do what you say” or
“ISO certification allows you to make concrete life jackets” (a similar quote was printed in USA Today in 1998).
Many of these myths have delayed managements’ interest in using ISO 9000 as a tool to improve the way business operates, to drive the result that customers are satisfied with the results which, in turn, can lead to repeat business. Management can focus on reduced waste and higher efficiencies, through implementing an improved management system of processes ...
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