Implementing ISO 9001:2015 – A practical guide to busting myths surrounding quality management systems
by Andy Nichols
PREFACE
Universally known as ISO 9000, the international standard for QMSs continues to have a significant effect on organizations around the world. After more than 30 years of experience by user organizations, auditors, consultants, and trainers, there are fundamental misunderstandings of what is involved in applying the requirements in ISO 9001, particularly with the most recent revision, published in 2015. This is in part due to the adoption, by the writing committee, of the concept of ‘risk-based thinking.’ More on this later.
ISO 9001 was intended for use as a ‘voluntary’ basis for agreement on quality assurance between customers and their suppliers, and in the early 1990s third-party certification, which independently audited and confirmed ...
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