Chapter 4. Case study 69
4.3 Business problem
The entire building permit process is described in 4.1.1, “Current building permit
process” on page 62. The process is tedious. It relies on a semi-automated,
paper-based system, where a high percentage of the County’s materials are
stored in hard copy format. The building permit application forms, completed
building permit applications, structure drawings and plots, building code books,
credit card receipts, copies of owners’ payment, County’s notification letters, and
register receipts are kept in file cabinets or on microfiche. There is no managed
system to store and maintain these materials.
Here are some of the problems that Redbrook County has experienced:
Difficulty in tracking down the ...