7.1 The Solution-Focused Approach7.1.1 Problem Talk Creates Problems, Solution Talk Creates Solutions7.1.2 Focus on the Better Future7.1.3 No Problem Happens All the Time; There Are Always Exceptions That Can Be Utilized7.1.4 If It Works, Do More of It7.1.5 If It’s Not Working, Do Something Different7.1.6 Small Steps Can Lead to Big Changes7.1.7 Focus on Strength and Skills7.1.8 Understand and Trust That Each Person Is an Expert in His or Her Own Situation7.1.9 Keep the Attitude of Not Knowing7.1.10 Be Patient and Confident7.1.11 The Prime Directive of Retrospectives7.2 A Solution-Focused Retrospective in Five Steps7.2.1 Opening7.2.2 Set Goals7.2.3 Find Meaning7.2.4 Initiate Action7.2.5 Check Results7.2.6 A Brief, Solution-Focused RetrospectiveSummary