Improving Business Performance

Index

 

A

accept, 60, 80–82, 87, 129

Accounting Rate of Return (ARR), 25

active acceptance, 80

Agile, 68, 71, 78, 102, 109, 168

AHP. See Analytic Hierarchy Process (AHP)

Analytic Hierarchy Process (AHP), 27

anchoring, 105, 106, 111

ARR. See Accounting Rate of Return (ARR)

automation bias, 106

avoid, 24, 45, 80

awareness, 148, 158, 164

AXELOS, 2, 141, 146

B

balanced scorecard, 12, 15, 16, 18, 20, 21, 23, 24, 29, 39, 126, 155, 157, 158, 161, 166

bandwagon effect, 105

BAU. See Business As Usual (BAU)

BCG. See Boston Consulting Group (BCG)

BCG matrix. See Boston Consulting Group matrix (BCG matrix)

benefit card, 60, 61, 93, 96–98, 127–129, 180

benefits, 3, 12, 20–25, 29, 32, 33, 35, 37–41, 43, 45, 46, 48–51, 55–64, 83, 88, ...