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Information Architecture: Blueprints for the Web, Second Edition by Austin Govella, Christina Wodtke

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Chapter 9. Architecting Social Spaces

In which we map the unknown territories of profiles, forums, and user-generated content, encountering trolls and flamers along the way.

Architecting Social Spaces

“Because we’re going to be serving steak, we’re going to be using steak knives. And since we have steak knives, people might be stabbing each other. And therefore we need to put fences around all the tables.”

Information architects are often in the design group, but information architecture is a task that can end up in anyone’s lap. A product manager may have to decide how to manage the influx of thousands of pieces of user-generated content, a marketing manager may have to figure ...

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