Information Security Management Metrics

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Appendix C: The

Competing Values

Framework

C.1 Cultural Dimensions

C.1.1 Horizontal: In/Out

e horizontal dimension maps the degree to which the organization focuses inward or

outward. To the left, attention is primarily inward, within the organization, whereas to

the right, it is outward, toward customers, suppliers, and the external environment.

An internal focus is valid in environments where competition or customer focus

is not the most important thing, but in competitive climates or where external

stakeholders hold sway, then this challenge must be met directly.

C.1.2 Vertical: Stability/Flexibility

e vertical axis determines who mak