Information Technology for Management, 11th Edition

CHAPTER 12IT Strategy, Sourcing, and Strategic Technology Trends

CHAPTER OUTLINE

1. Case 12.1 Opening Case: Intel Reaps Rewards from Its Sustainable IT Strategy
2. 12.1 IT Strategic Planning
3. 12.2 Aligning IT with Business Objectives for Competitive Advantage
4. 12.3 IT Sourcing Strategies
5. 12.4 Balanced Scorecard
6. 12.5 Strategic Technology Trends
7. Case 12.2 Business Case: Cisco IT Improves Strategic Vendor Management
8. Case 12.3 Data Analysis: Third-Party versus Company-Owned Offshoring

LEARNING OBJECTIVES

1. 12.1 Understand IT strategic planning and its link to competitive advantage.
2. 12.2 Explain the value of aligning the IT strategy with the business strategy.
3. 12.3 Describe the balanced scorecard methodology and how it functions as a road map for strategic planning.
4. 12.4 Explain how organizations identify strategic technology trends to help achieve their strategic vision and list the five steps to technology scanning.

Introduction

As you have learned throughout this book, organizational performance depends on the quality and responsiveness of its IT infrastructure and information systems. IT strategy shapes the direction of IT investments over the next one to five years to maximize business value and shareholder wealth. As all strategies, IT strategy defines priorities, a road map, budget, and investment plan—and must align with and support the business strategy. Deciding on a strategy entails making decisions about a future that can only be imagined. According to Roger L. Martin’s ...