February 2012
Intermediate to advanced
496 pages
21h
English
book
Information Technology Project Management: Providing Measurable Organizational Value, Fourth Edition
by Jack T. Marchewka
Content preview from Information Technology Project Management: Providing Measurable Organizational Value, Fourth Edition
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CHAPTER 10
IT Project Quality Management
CHAPTER OVERVIEW
The focus of this chapter will be on several concepts and philosophies of quality management. By learning about the people who founded the quality movement over the last sixty years, we can better understand how to apply these philosophies and teachings to develop a project quality management plan. After studying this chapter, you should understand and be able to:
- Describe the Project Management Body of Knowledge (PMBOK®) area called project quality management (PQM) and how it supports plan quality, perform quality assurance, and perform quality control to provide continuous improvement of the project's products and supporting processes.
- Identify several quality gurus, or founders of the quality movement, and their role in shaping quality philosophies worldwide.
- Describe some of the more common quality initiatives and management systems that include ISO certification, Six Sigma, and the capability maturity model (CMM) for software engineering.
- Distinguish between verification and validation activities and how these activities support IT project quality management.
- Describe the software engineering discipline called configuration management and how it is used to manage the changes associated with all of the project's deliverables and work products.
- Apply the quality concepts, methods, and tools introduced in this chapter to develop a project quality plan.
INTRODUCTION
What is quality? Before answering that question, ...
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O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.Julian F.
I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.Addison B.
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I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.