CHAPTER 10
IT Project Quality Management
CHAPTER OVERVIEW
The focus of this chapter will be on several concepts and philosophies of quality management. By learning about the people who founded the quality movement over the last sixty years, we can better understand how to apply these philosophies and teachings to develop a project quality management plan. After studying this chapter, you should understand and be able to:
- Describe the Project Management Body of Knowledge (PMBOK®) area called project quality management (PQM) and how it supports plan quality, perform quality assurance, and perform quality control to provide continuous improvement of the project's products and supporting processes.
- Identify several quality gurus, or founders of the quality movement, and their role in shaping quality philosophies worldwide.
- Describe some of the more common quality initiatives and management systems that include ISO certification, Six Sigma, and the capability maturity model (CMM) for software engineering.
- Distinguish between verification and validation activities and how these activities support IT project quality management.
- Describe the software engineering discipline called configuration management and how it is used to manage the changes associated with all of the project's deliverables and work products.
- Apply the quality concepts, methods, and tools introduced in this chapter to develop a project quality plan.
INTRODUCTION
What is quality? Before answering that question, ...
Get Information Technology Project Management: Providing Measurable Organizational Value, Fourth Edition now with the O’Reilly learning platform.
O’Reilly members experience books, live events, courses curated by job role, and more from O’Reilly and nearly 200 top publishers.
