Acknowledgments
Introduction: The Tao of Lean Six Sigma
Part 1: Firing on All Cylinders: Building a Strong Foundation for a High-Functioning Lean Six Sigma Initiative
Chapter 1: What’s First?: The Big Four Questions That Shape a Deployment
Big Question 1: Why?
Big Question 2: What?
Big Question 3: How?
Big Question 4: Who?
Big Four Question Alignment
Creating a Virtuous Cycle
Chapter 2: Bolstering Leadership Support
Engaging Business Executives
Supporting Sponsors
Developing Deployment Leaders
Chapter 3: Got Culture?
Values That Support Improvement
Values-Behavior Alignment
Creating Better Alignment
A Case Study in Culture ...