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Innovating Lean Six Sigma: A Strategic Guide to Deploying the World's Most Effective Business Improvement Process

by Kimberly Watson-Hemphill

February 2016

Intermediate to advanced

304 pages

5h 53m

English

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Contents

Big Question 1: Why?Big Question 2: What?Big Question 3: How?Big Question 4: Who?Big Four Question AlignmentCreating a Virtuous Cycle
Engaging Business ExecutivesSupporting SponsorsDeveloping Deployment Leaders
Values That Support ImprovementValues-Behavior AlignmentCreating Better AlignmentA Case Study in Culture ChangeShaping Culture with Lean Six SigmaA Positive Dynamic

Measuring OutputsMeasuring Inputs: The Metrics of Deployment ManagementSetting Up the Data Gathering SystemCase 1: The 100-Day PlanCase 2: Management and ResultsNo Measurement, No Management
Phase 1: IdeationPhase 2: Prioritization and SelectionPhase 3: Preliminary CharteringProject Launch and Pipeline ManagementConclusion
Maturity Model StructureHow to Use a Maturity ModelDefining Your Own Path Forward
Trend 1: Understanding the Customer’s ExperienceTrend 2: Maintaining Strong VOC Throughout the Design ProcessThe Challenge of Understanding Customers
The Starting Point: Critical ProcessesThree Phases of Process ManagementImplementationIntegrating BPM into an OrganizationKeys to BPM Success
Kaizen Events: One-Week WondersEnterprise KaizensCase Studies of Successful Enterprise kaizen EventsAdding Enterprise kaizen to Your Toolbox
Deployment Failures that Hoshin Planning Can SolveHoshin Planning BasicsHoshin Planning in ActionValue of Hoshin Planning
Identifying Project Opportunities Using Shingo MapsExploring Factor Relationships with Design of ExperimentsAnalysis Tools for Discrete Data: Logistic RegressionBeyond Brainstorming: Resolving Design Contradictions with TRIZThinking Out of the “Black Belt” Box
The Design MethodologyDfLSS Case StudiesDeploying DfLSSUsing DfLSS for Competitive Advantage
Lean Six Sigma Applications in HealthcareReducing ComplexityDeployment Challenges in HealthcareControlling the Controllable

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Publisher Resources

ISBN: 9781259584411