Troubleshooting notifications
Often, as an administrator, when people do not receive expected notifications from Jira, it can be difficult and frustrating to find the cause. There are two common causes for notification-related problems: outgoing mail server connectivity, or misconfiguration of the notification scheme.
Troubleshooting outgoing mail server problems is quite simple. All you need to do is try to send out a test email from the Send a Test Email option from the Outgoing Mail administration section. If you receive your test email, then there will be no problems with your outgoing mail server configuration, and you can focus on your notification configurations. As shown in the following screenshot, the test email delivery has failed, ...
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