23 Birth of a Leader
“Carol and I left Arizona the following night on the red-eye,” Lou said. “We’d planned to spend a few days of R&R in San Diego before going home, but our plans had all changed. I’d heard that Kate would be starting her new job in the Bay Area in just a few days. I desperately hoped that I could catch her before she left. I needed to deliver something to her,” he said, looking past me out the window again. “I needed to take her a ladder.”
“A ladder?” I asked.
“Yes, a ladder. One of the last things I did to Kate before she left,” he recalled, “was demand that a ladder be removed from her sales area. Her department had decided to use the ladder as a visual aid in promoting some sales goals. I thought it was a stupid idea and ...
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