CHAPTER 26

Conversations for Executive Leaders

Great communicators have an appreciation for positioning. They understand the people they’re trying to reach and what they can and cannot hear. They send their message in through an open door rather than trying to push it through a wall.

—JOHN KOTTER

As an executive leader, you have crossed the chasm from management to leadership. At this level, you may not be the top person in your area, yet you are responsible for achieving crucial strategic objectives. You either report to the CEO or one of the CXOs. Your office may not be in the headquarters building with the CEO and CXOs, so you must be effective at communicating remotely. More than likely, you are the senior executive directing operations for a ...

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