CHAPTER 28
Conversations for First-Line Managers
Never tell people how to do things. Tell them what to do and they will surprise you with their ingenuity.
—GENERAL GEORGE S. PATTON
Welcome to management! You have achieved a significant career milestone. You may have been promoted because you were the most skilled or most productive independent contributor among the candidates or perhaps because you demonstrated management and leadership potential. Ideally, you were promoted for both reasons. What you do with this opportunity will set the stage for your future success. Now is the time to show that you are a high-potential executive with an aptitude for leadership. Start by waving good-bye to your independent contributor mindset. As a first-line manager, ...
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