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Lean CX
book

Lean CX

by Robert Dew, Bill Russell, Cyrus Allen, George Bej
April 2021
Beginner to intermediate
238 pages
8h 40m
English
De Gruyter
Content preview from Lean CX

About the Authors

 Dr Robert Dew has evolved from physicist to manager to consultant over more than 30 years. He likes to recount the journey as starting from learned autism (undergrad), maturing through corporate cynicism (MBA) to finally getting some sense of what motivates people (PhD). Along the way he has done 50+ start-ups, lectured at eight universities around the world, and chaired the International Society of Professional Innovation Managers (ISPIM) advisory board. As one of the founding partners of CapFeather Global he enjoys helping companies grow by innovating customer strategy and CX.

 Dr Bill Russell started out working in B2B ...

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Publisher Resources

ISBN: 9783110684025