Skip to Content
Lean CX
book

Lean CX

by Robert Dew, Bill Russell, Cyrus Allen, George Bej
April 2021
Beginner to intermediate
238 pages
8h 40m
English
De Gruyter
Content preview from Lean CX

Index

    • 1-CLICK
    • 3M
    • 5P’s
    • adaptive mimicking
    • adjacent market position, AMP
    • Adobe
    • agile management
    • Air New Zealand
    • Alibaba
    • Alien
    • Amazon
    • Amazon Go
    • ambidexterity
    • Ant Colony Optimisation
    • artificial swarm intelligence, ASI
    • Atlassian
    • B2B buying modes
    • B2B eCommerce
    • B2B purchase stages
    • B2B Value Pyramid
    • Big Pharma
    • Bird Swarm Algorithm
    • BMW
    • Brussels Airlines
    • business life stages
    • Business Model Canvas
    • CAPFUL
    • Charles Schwab
    • Chartmetric
    • Chateau de Goulaine
    • chief customer officer, CCO
    • Christensen
    • Chrysler
    • CitiCars
    • Collins Aerospace
    • Commsec
    • Competing Values Framework
    • Consult Group
    • corporate immune system
    • Customer Effort Score, CES
    • Customer Satisfaction, SAT
    • cut-through
    • Danone
    • Decision Criteria Matrix, DCM
    • Dell
    • differentiated attributes
Become an O’Reilly member and get unlimited access to this title plus top books and audiobooks from O’Reilly and nearly 200 top publishers, thousands of courses curated by job role, 150+ live events each month,
and much more.

Read now

Unlock full access

More than 5,000 organizations count on O’Reilly

AirBnbBlueOriginElectronic ArtsHomeDepotNasdaqRakutenTata Consultancy Services

QuotationMarkO’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.
Julian F.
Head of Cybersecurity
QuotationMarkI wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.
Addison B.
Field Engineer
QuotationMarkI’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.
Amir M.
Data Platform Tech Lead
QuotationMarkI'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.
Mark W.
Embedded Software Engineer

You might also like

What Successful Brick-and-Mortar Retailers Get Right

What Successful Brick-and-Mortar Retailers Get Right

Rob Angell
What Successful Project Managers Do

What Successful Project Managers Do

W. Scott Cameron, Jeffrey S. Russell, Edward J. Hoffman, Alexander Laufer

Publisher Resources

ISBN: 9783110684025